Managed IT and Cybersecurity in Vermont Since 1992

Before you upgrade anything, you need an honest picture of what you already own. Our Full Network Assessment produces one: an on-site evaluation by a senior network engineer, a review of your backup and security posture, and a written roadmap of what to address first.

What separates a useful assessment from a sales document is the ordering. You should finish reading it knowing which three items to fund this quarter, which can wait a year, and what each decision costs if you defer it. That is the deliverable we hold ourselves to.

It is also the right first step if you have inherited an environment you did not build, lost the person who knew how it worked, or been asked by an insurer, auditor, or prime contractor for evidence you cannot currently produce.

“We just want everything to work. And when it does not, we want responsive, professional, competent help.” We hear that from business owners, office administrators, and internal IT staff alike. It is the reason our managed services program exists.

Managed IT Services means we operate the environment: proactive monitoring, patch management, endpoint protection, backup management and auditing, server and workstation support, network administration, monthly executive summaries, and a comprehensive semiannual review of where things stand.

Co-Managed IT Services means we work alongside the team you already have. Internal IT people are rarely short on ability; they are short on hours and on coverage. We take the layers that consume disproportionate time — patching, monitoring, after-hours escalation, vacation and leave coverage — so your staff can spend their attention on the systems only they understand.

vCIO Services connects both to the business. Budget planning, lifecycle forecasting, risk review, and a technology roadmap presented in terms your leadership team and board can evaluate without a translator.

Our technicians work remotely and on site, and Vermont is a state where that second part still matters. Day-to-day work covers installations and upgrades, system administration, server and network support, firewall and perimeter management, wired and wireless infrastructure, Microsoft 365 and cloud environments, Apple and mixed-platform support, and VoIP phone systems.

Project work runs from initial consultation and design through procurement, implementation, and the support that follows. We also provide staff augmentation when an internal team needs capacity for a defined stretch rather than another permanent hire.

This is where the Human Side of IT earns its keep. Technical skill is table stakes; how a technician treats a frustrated user at 4:45 on a Friday is not. We hire for both, and we measure both.

Security is not a product you buy once. It is a set of controls that has to be operated, evidenced, and revisited as your business changes.

Our security work covers around-the-clock monitoring through a 24×7 Security Operations Center, identity and endpoint protection, vulnerability scanning, penetration testing, security risk assessments, and incident response when something does get through. We assess against the frameworks our clients are actually measured by, including HIPAA, NIST, PCI DSS, and CMMC.

A word on compliance, because the industry is loose with it: no IT provider can make your organization compliant. Compliance is an organizational obligation involving your counsel, your policies, and your people. What a technology partner can do is implement the technical controls a framework calls for, document them, and produce the evidence your auditor, prime contractor, or cyber insurance carrier asks for. That is the commitment we make, and it is the one we can keep.

For defense contractors and their suppliers, our CMMC readiness work begins with a gap assessment against the current requirement so you know the real distance between where you are and where a contract needs you to be, before you commit to a timeline.