We can guarantee something better than the peace of mind – complete enterprise management for companies with a global footprint.
Hand over your IT problems to us.
Distributing your IT requirements and resource allocation the right way, can have a real impact on your bottom line. This is especially true for companies with evolving and increasingly complex IT environments.
As a Managed Service Provider in Vermont, Tech Group has a comprehensive approach towards IT services which enables
– 24*7 monitoring guarantee and delivery
– Cost reduction accelerated time-to-market
– Simplified operations with enhanced efficiencies
– Compliance adherence
96
Recurring Revenue Growth
90
Client Effective Rate
90
Revenue Retention Rate
Our structured approach to IT managed services includes
We focus on your IT so you can focus on what you do best.
Message from CEO
“Tech Group is dedicated to setting new and higher standards of community and customer service, motivated by pride in our work and a hands-on friendly approach. We are guided by the precepts of customer service, professionalism, planning, and proficiency.”
Before you know you have a problem
We will be at your side
In-depth Monitoring
System monitoring helps you recognize, diagnose, and detect problems in your system. Once the problem has been detected, you can set up an auto-remedial process to avert them in future. Internally, we collect actionable metrics to enhance overall system functionality. External monitoring can help retrieve black box data in case of an incident to understand what went wrong and how best to prepare for such instances in future. By monitoring the data, our clients are also able to track user behavior better through initialization and automated responses.
24×7-managed endpoint monitoring
We enable 24×7-managed endpoint monitoring with next business day response to problems reported afterhours, weekends, or holidays.
Unlimited 9×5 Enterprise-Level Onsite and Remote Help Desk Assistance
We offer remote or onsite assistance on all hardware and software operating systems related issues. This includes on-demand resolution of hardware issues, such as, problems with desktop, printers, or applications. If needed or requested, we also provide on-site assistance.
Zero downtime and blazing fast responses
We understand what the difference between minimal and zero downtimes and its (very tangible) impact on your bottom line. We guarantee close to zero downtimes, complete resolution of issues on-spot nearly every time and blazing fast responses irrespective of when and where the incident happens.
Anti-virus and Anti-malware Management
If you can connect to the Internet, you can be attacked. Be it malware, spyware or other viruses, personal computers are always at risk of having their data compromised and, in turn, affecting a large chunk of entire network. This is why you need experts with decades of SecOps experience to ensure you stay on top of any emerging threat.
Our list of services includes antivirus installation, virus removal, firewall installation & configuration, spyware removal, end-point systems as well as Internet optimization. Our experts will configure program settings individually to ensure the best combination of permissions for easy accessibility to services as well as the most optimum configuration of security settings, scanning spyware blocking, absolute spyware protection, anti-spyware installation, pop-up-blocking, firewall installation and more.
Microsoft and Third-Party Patch Management
Third-party applications, in particular, drive considerable business value. They can include everything from basic PDF readers, browsers to more advanced Java-based applications, networking tools, graphics programs etc. In other words, you cannot simply stop using them. On the other hand, these applications are responsible for more than 85% of vulnerabilities reported recently.
That’s right. Despite diligent Patch Tuesdays, your organization remains open to a whole host of attack vectors from something as seemingly basic as product updates and security patches. The problem is only exacerbated with a single point of entry from the Internet anywhere in your network and leaves open a vast swathe of attack surface.
Optimized, Swift, Comprehensive
Protection of your network
Always Updated Security Patches and Fixes
We scan your network comprehensively to discover vulnerabilities and identify missing patches. We ensure managed security updates and fixes for Microsoft Operating Systems, Microsoft applications and third-party applications including Internet Browsers, Adobe products and hundreds of other common business-related applications.
Account Documentation
Lack of visibility into applications active in a larger network can be major security vulnerability. We do a complete and up-to-date inventory capture of all applications in your network and make the reports available on demand and presented at Annual Client Account Meetings.
Monthly Executive Summary
Patch and network status reports can be almost as critical as updated patches since IT teams need this report to be on-hand to assess vulnerability and respond immediately in case of an incident. We send you updated electronic report every month on your network’s status.
Account Management Services
We offer on-demand, remote CIO to help your business progressively reduce costs while ensuring the highest possible quality of IT services across the board. We enable you with certified professionals and proven methodologies that can help you achieve your complex business objectives at a fraction of the stipulated cost.
An Award-Winning Company
Tech Group is Awared & Recognized as a top-rated IT Company in USA for 2020 by MSP Awards
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